The Support division takes care of the needs of users and customers. The aim of the division is to provide help for self-help in order to enable effective and efficient studying and working. To this end, the division offers personal help and advice, support by telephone and remote maintenance, training and information for users of IMT services.
Organisation and tasks
Support is divided into the areas of service desk, software and hardware support and training.
The service desk is responsible for the interface to the users and customers, from information on services and availability in case of problems to comprehensible documentation. It operates the contact points Hotline, Notebook cafe and ServicePoint N5.
The software and hardware support takes care of the procurement of the necessary licenses and workstation equipment and offers a basic service for maintenance and administration. It looks after the IMT pool and training rooms.
The Training division offers training for students under the doIT brand for selected software programs.
Team and contact
Christian Cloer, Klaus Krome, Matthias Neu, Tobias Oetterer, Christian Ritter.
Contact persons for this area are Matthias Neu and Tobias Oetterer.